Question:

08. I fail to login CPCE Portal today though I could login a few months ago. What should I do?

(Last edited: Wednesday, 16 August 2023, 12:16 PM)

Answer:

1. Click on the “Forget Password” in the “CPCE Single Sign-On” Page

2. Input the Staff ID as the “Username” and press the “enter” key.

3. Click on the “Recover with My Secondary Email” (Red box for staff_ID@cpce-polyu.edu.hk STAFF account; Green box for staff_ID@common.cpce-polyu.edu.hk STUDENT account, which is available mainly for teaching staff)

4. Click “Search” to continue.

5. Check on the masked email address and click “Continue” to send an email with the security code. (Please check on the secondary email address if the long loading after a click on “Continue”)

6. Check the mailbox of the secondary email provided to the system, paste the code and click on “Check Code” to continue. (Click on the “Resend Code” or Check on the “Junk” mailbox of the secondary email provided if the email is not received)

Alternative method: Click on the “Click here” link in the Security Code Email.

7. Click “Continue”.

8. Follow the rule set and hints provided to set up the new password then click “Change Password”.

Note:

A list of random password is available for reference and a button next to the password box is allow viewing of the password input up to the current moment.

Please change a new password when you see the notification or change it regularly on security basis.

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